Returns and Refunds
We want you to be completely satisfied with your order. If, for any reason, you are not completely satisfied, we will gladly accept the return of undamaged merchandise, so long as it is returned within thirty (30) days from the original ship date. Please specify the reason for the return on the original invoice and enclose it with your returned item.
In order to receive a full refund the item must be in new, unused, undamaged condition, and packaged carefully. If returned item is received in a condition other than new and unused, we will not authorize your return or exchange. We do not refund shipping costs unless there was a processing error on our behalf.
Damages and issues
If you received a defective item, please notify us within five (5) business days, via email at firstname.lastname@example.org, of your receipt of the item to qualify for an exchange. The return of the defective item must be postmarked within fifteen (15) days of receipt. If you fail to provide us with prompt notification, we may not authorize your exchange.
In case of mistakes, we will pay for return shipping pending our written authorization. For all other return reasons, you may use your choice of return shipping carrier at your cost, or request a return shipping label and have the cost of return shipping deducted from your refund. The cost of return shipping will vary depending on the carrier and the size of the package to be returned.
Pack your item(s) in the original shipping box, if possible, and return it to us using the delivery service of your choice. Include a copy of the original invoice. We are not responsible for lost or damaged packages. We will notify you via e-mail once your return has been received and processed.
Send an email to email@example.com to receive instructions on where to send items that you wish to return.
If you refuse delivery for any reason and the order is returned back to us. the cost of the return shipment will be deducted from any refund due to you. Further, after refusing delivery, if you would like us to resend the order, you will be responsible for payment of the return shipment and for the cost of the reshipment.
Exceptions / non-returnable items
Custom products (such as personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions at firstname.lastname@example.org.